We make your employees happy and keep your customers satisfied
Yes! MetaCaseDesk helps you accomplish this by real-time handling of internal issues or customer inquiries related to your products and services.
Available on on-premise and MetaOption cloud for SharePoint, non-SharePoint & Office 365 users
Thankfully! MetaCaseDesk runs on your on-premise SharePoint environment. And, while using it on MetaOption Cloud, an optional sync component syncs the data back to your Office 365 SharePoint Online lists and libraries.
It presents you a one-stop view of your entire helpdesk activity
That’s exciting! MetaCaseDesk offers you an interactive, informative and customizable Dashboard containing all the essential information tabs and tracking tools you require.
Content Editor 
MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.
Customers not using SharePoint and SharePoint Office 365 customers have an option to use MetaCaseDesk on MetaOption Cloud.
MetaCaseDesk has two major portals. Support User portal allows supports users to login, create, manage and track tickets. Customer portal allows users to login into a secure SharePoint website and report/track incidents/cases.
Supported authentication modes for customer users are Active Directory (AD), Cross Domain Authentication, Custom Login/Password, and Web Services. Thus, System setting allows users to view ticket through a secure link without logging into the system.
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High Level Features
How an IT Helpdesk Knowledgebase can manage recurring issues?MetaCaseDesk is a SharePoint based Helpdesk system, designed and developed by MetaOption LLC, to help …Read More »
Why do you need an IT Helpdesk or Ticketing system for your Business Enterprise?What is called as a ticketing system? A ticketing system is a software solution that …Read More »